We offer a no-quibble returns and exchanges/refunds policy and will accept the return of any item bought from our online store, provided it is returned within 28 days of receipt and unworn/unused, in a resaleable condition with all tags still attached (kindly fold and pack garments being returned with care).
If any "Special" (reduced price) items are returned, we will deduct the applicable regional shipping cost from refund/credit or will charge shipping on any exchange. PLEASE NOTE we cannot accept returns on any item that has been altered specifically to a client's request (e.g. hemmed jeans).
THE COST OF RETURNING ITEMS TO US IS AT PURCHASER’S EXPENSE. Please email us at firstname.lastname@example.org before returning an item so that we know to expect your package.
Upon receipt of returned items, Iron Heart will issue a refund or store credit, or ship an exchange, as required. Please allow 3 working days for returns to be processed once they reach our workshop and a further 3 days for any refund to appear in your account.
First exchanges (exchange item/s with value of $200 or more) will be re-shipped for free. If exchanged items are subsequently returned we will charge shipping for a second exchange or will deduct regular regional shipping cost from refund.
Refunds will be made by original payment method. Please note it will not be possible to issue refunds for any items not returned within 28 days. At our discretion we may agree to exchange or issue store credit for a slightly late return.