WHY IS MY CARD BEING REFUSED?

Firstly, we are very sorry that this happened, we hate it when it happens to us. Unfortunately, we get virtually no information this end on why the payment failed, but we know from experience it’s because the cardholder name/address details don’t match up properly, or it's possible the card is not authorised for overseas payments.

We can try to re-charge the card this end, if you wish us to. And, if you haven’t already done so, you may wish to contact your credit card provider to check if there are any restrictions on the card usage.