OUR RETURNS POLICY
We offer a no-quibble returns and exchanges policy and will accept the return of any item bought from our online store (excluding IH Outlet category - see below), provided it is returned within 28 days of receipt and unworn/unused, in a resaleable condition with all tags still attached (and packed with care). PLEASE NOTE we cannot accept returns on any item that has been altered specifically to a client's request (e.g. hemmed jeans).
THE COST OF RETURNING ITEMS TO US IS AT PURCHASER’S EXPENSE. Please email us at email@example.com before returning an item so that we know to expect your package. Also please ensure you put something on the inside or outside of the package so that we can easily identify you as the sender (name or order number).
YOU CAN ORDER YOUR RETURN SHIPMENT AT **WWW.IRONHEART.CO.UK/RETURNS-SHIPPING - this is a fast, tracked returns shipment service at a reasonable cost – the process is simple and designed to save you time, trouble and expense.
If you don’t wish to order your return shipment via our website, we don't mind which postal/courier service you use to return the goods (although we would ask you to avoid FedEx as we always seem to get hit with extra charges). If the goods do not arrive here, we are afraid that we can't accept responsibility for the loss so we recommend you use a tracked service, ideally with signature on delivery.
RETURN OF GOODS FROM NON EUROPEAN UNION COUNTRIES - it is important that you mark the items as RETURNED GOODS and declare the value at no more than USD30 (if you don’t do this, we often end up paying taxes and duties on the item for a second time around).
ITEMS BOUGHT FROM *THE IRON HEART OUTLET – if valid for return (some items are clearly marked on the website as non-returnable) – will not be refunded, we will issue a store credit voucher.
Upon receipt of returned items, Iron Heart will issue a refund or store credit, or ship an exchange, as required. Please allow 7 working days for returns to be processed once they reach our workshop and a further 3 days for any refund to appear in your account. If you have received a small promotional gift – for example some stickers – please keep this if you wish to! Refunds will be made by original payment method. Please note it will not be possible to issue refunds for any items not returned within 28 days. At our discretion we may agree to exchange or issue store credit for a slightly late return.